Customer relationship management powerpoint template and keynote template showcase a salient crm presentation with four gear shapes. Customer relationship management i about the tutorial customer relationship management crm in a very broad way can be defined as the efforts made towards creating, developing, and maintaining a. Customer relationship management crm is a way of using technology to give serve to customer. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. History and theory customer relationship management crm is growing in importance due to the challenging business. If so, share your ppt presentation slides online with. Ability to please customer increase sales base improve relationship with customer 11. Customer relationship management powerpoint template and keynote template showcase a salient crm presentation with four gear. Customer relationship management refers to all the strategies, practices, as well as the technologies that are used by a business to manage and analyze its customer interactions and keep record of. Customer relationship management crm is basically a university presentation and mostly data copied from wikipedia and some other references. Customer relationship management kenyatta university.
Marketing automation sales automation service and service fulfillment customer selfservice ecommerce. Employees are the significant assets and the primary promoters of profitable business for an organization. Customer relationship management customer relationship. Customer relationship management crm is a management approach that seeks to create, develop and enhance relationships with carefully targeted customers in order. Customer relationship marketing crm is a business process in which client relationships, customer loyalty and brand value are built through marketing strategies and activities. Download our customer relationship management process flow powerpoint deck to present the information related to the concept of customer service. Customer relationship management seminar ppt with pdf report. Crm helps organisations streamline processes, build customer. Customer relationship management strategies ppt powerpoint. Operational crm technologies for sales, marketing, and customer service. This helps you give your presentation on customer relationship management in a conference, a school lecture, a business proposal, in a webinar and business and professional representations. Customer relationship management process flow powerpoint. Sales experts, marketing gurus, corporate trainer, educators, managers, customer relationship executives, and all the other related individuals should consider downloading this set. Loss of personal interaction over automation poor integration with back office systems 12.
A marketing strategy can be defined as a process for allowing a company to target limited resources on the best opportunities. Customer centric diagram model template for powerpoint presentation aims to create customeroriented marketing strategies. Presented by mr sadam hussain indhar presentation on crm. Customer relationship management crm is a widelyimplemented strategy for managing. Customer relationship management learning outcomes understand the customer relationship management crm define crm explore crm introduction customer relationship. Business diagram circular circular diagram consistent. Customer relationship management ppt download slideplayer. Customer relationship management or crm platforms act as a bridge between the company and customers by providing some measure of control and coordination between the two. Sep 8, 2016 customer relationship management crm powerpoint slides and ppt templates db slide01 stay safe and healthy. In this article, the authors develop a conceptual framework for customer relationship management crm that helps broaden the understanding of crm and its role in enhancing customer.
Customer relationship management strategies powerpoint presentation slides. Customer relationship management crm system is a suite of preengineered, readytoimplement, integrated application modules that focus on automating and optimizing all customercentric and. The abbreviation of the customer relationship management is the crm and is advancing or developing because of the challenging. Target marketing campaignsmaterials and promotions. Marketing management customer management database marketing service management. A discipline in marketing combining database and computer technology with customer service and marketing communications. How to manage customer relationships effectively tenfold. Relationship marketing and customer relationship management crm is the property of its rightful owner. According to shani and sujana 1992, relationship marketing is an integrated effort to identify. Ppt relationship marketing and customer relationship management crm powerpoint presentation free to download. Customer relationship management diagram in powerpoint. Customer relationship management free powerpoint templates.
Hence, apart from managing clients and customers for business purpose, its a decisive. It involves using technology to organize, automate, and synchronize business processesprincipally sales activities, but also those for marketing, customer. While this may seem obvious, a companyfirst approach can quickly subsume the idea. Aug 29, 2014 customer relationship management crm powerpoint slides and ppt templates. Customer relationship management crm at samsung company. Ppt customers relationship management crm slideshare. Business framework relationship marketing 1 powerpoint presentation, relationship marketing and customer loyalty example diagram, relationship marketing tool. Customer relationship management template for impressive presentation. Customer relationship management this booklet is designed to help small and medium business. Novel crm trends will give marketing and sales professionals all the required data inside their inbox. Customer relationship management free download as powerpoint presentation. Solid video marketing tips and tricks you can use right now. Powerpoint is the worlds most popular presentation software which can let you create professional customer relationship management powerpoint presentation easily and in no time. Ppt relationship marketing and customer relationship.
Powerpoint slides marketing customer relationship ppt designs. Crm provides support for the frontend customer facing functionality e. Customer centric diagram model template for powerpoint. The book explains how customer relationship manager crm can be used throughout the customer life cycle stage of customer acquisition, retention and development. The interactive network theory of industrial marketing views marketing as an interactive process in a context where relationship. Customer relationship marketing powerpoint template. Free crm powerpoint template diagram is categorized under. Functional relationship diagram template powerpoint slide information, relationship marketing business powerpoint presentation, business framework relationship. It will help you on different occasions to draft winning presentations on the go. Check out this amazing template to make your presentations look awesome at these high quality, editable predesigned customer relationship management crm 2 powerpoint slides and ppt. Free download customer relationship management powerpoint.
Customer relationship management model powerpoint presentation slides. So, its a marketing ppt template focusing on customer. Customer relationship management crm is a strategy that companies use to manage interactions with customers and potential customers. Customer relationship mangement crm powerpoint template. A free powerpoint ppt presentation displayed as a flash slide show on id.
A fundamental tenet of customer service relationship management is understanding the needs of the customer. Powerpoint is the worlds most popular presentation software which can let you create professional customer relationship management powerpoint presentation easily and in no. Customer relationship management seminar and ppt with pdf report. Customer relationship management powerpoint and keynote template. Customer relationship management powerpoint template. Some of the most wellknown examples of a crm include services like salesforce and salespod. Customer relationship management strategies powerpoint. The abbreviation of the customer relationship management is the crm and is advancing or developing because of the challenging environment of business and at present, all the organizations and firms are facing such challenges. Customer relationship management or crm is a phrase that describes how your business interacts with your. Welcome to the second edition of customer relationship management.
The future of customer relationship management digital. Mary wardley, vice president, idc till now, we have have learnt that the crm software helps. The data stored in this system typically includes customer information, communications made with customers and official. Social customer relationships management crm is a current business trend providing new channels of twoway communication with customers through social media sites, such as facebook, twitter etc. Customer relationship management crm 2 powerpoint slides. Customer relationship management crm and marketing crm leverages and amplifies customer base of an organization through efficacious and efficient marketing. Please practice handwashing and social distancing, and check out our. The importance of the relationships with the customer and the customer relationship management in the. Download free ebooks at customer relationship management 2 customer relationship management roger baran, depaul university, chicago christopher zerres, universitat kassel michael zerres, universitat hamburg 1. A strategic framework for customer relationship management.
1542 257 720 767 31 1374 1491 205 360 447 614 1447 581 1395 360 1305 370 178 352 396 886 1347 1509 341 291 331 1054 1488 858 179 158 399 920